Our Services

Cayuga Sustainable Hospitality offers development and management services for high end sustainable ecolodges, resorts and hotels in Latin America and the Caribbean.  Ideally, Cayuga is involved in the project right from the beginning to ensure concept integrity, feasibility and operational functionality. 

Cayuga Development Services

• We advise you on the overall design and concept of the property which includes concept design, operations requirements, area requirements and layouts. 
• We provide FF&E (Furniture, Fixture & Equipment) lists for the developer, review and comment from an operator’s point of view on architectural plans, participate in site inspections and advise on the purchase of operating supplies. 
• We provide pre-opening services developing financial budgets and forecasts, establishing policies and procedures, staffing requirements, marketing plans and activities.

Cayuga Management Services

• We offer full management services for ecolodges and sustainable hotels and resorts through the operation’s General Manager and with the support of the Cayuga Corporate team. 
• We cover all operational areas such as Day to Day Operations, Quality Assurance, Housekeeping, Sustainability, Maintenance and Cost Control. 
• We manage and oversee administrative functions such as Accounting (Uniform System of Accounts), Finances (Budgeting) and Human Resources including training. 
• We plan and implement all marketing, sales and public relations activities for the hotel usually with a strong focus on web related activities, public relations and strong contacts with local tour operators. 
• We place qualified management staff at the property and coordinate efforts to implement the management company’s policies. 

Our management fees are typically calculated as a percentage of revenues and gross operating profits. 

Our Management Style

Our management style at Cayuga is driven by our core values.  We like to differentiate ourselves from other management companies by focusing on:

EXCELLENCE:  We believe in getting better every day.  Once we have achieved a goal, we will set ourselves new ones.  Continuous improvement is an important part of our operating philosophy.  

INTEGRITY:  We manage by being the best possible example there is.  We only promise things that we can deliver, we speak with the truth and most of all, our golden rule is, “treat others are you would like to be treated”.

PEOPLE:  We understand that the biggest assets at our hotels are our people.  They make the difference in the guest experience every day.  We work with locals and train them to become better every day.  We don’t give up easily and the many success stories at our properties make us believe that developing people to their full potential is the best part of our business.

LOYALTY:  We make sure that our objectives are congruent with those of the organization we manage.  We are clear in our actions and accept all consequences delivered by our decision making.  We are faithful to our principles and to ourselves.  We have complete respect for our clients, our guests and our staff by understanding and meeting their goals.

IDENTITY:  We fully identify with each hotel that we manage.   We become another team member of each property when we are there.   We protect our client’s dreams and visions and achieve established goals.   We make sure we work every day each hotel, as if it were our own. 

THE LOCAL TOUCH:  We believe in creativity and are sensitive to specific locations, its people and its culture.  We avoid cookie-cutter solutions and don’t just copy what has been done in other parts of the world.  Sustainability is part of each decision making process. 

FLEXIBILITY:  We are a young and dynamic company.  No red tape. We hate bureaucracy!!!  We have an entrepreneurial attitude in our way of managing and can easily adapt to new challenges, opportunities or situations.  We are driven by goals and constantly improve our best practices. 

THE EXPERIENCE:  We understand that guests are not just looking for a nice room or delicious meal but for a unique and authentic experience.  We focus on creating vacations that involve learning, connecting, experiencing and relaxing.